Lumag Dealers

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Warranty Claim

To make a warranty claim, the form below must be completed by either the owner of the machine or their Lumag Dealer.

We aim to assess the claim straight away and get back to you within one working day with approval/ disapproval and the course of action to resolve the issue.

 

 

  • Accepted file types: jpg, gif, png, pdf.
  • Accepted file types: jpg, gif, png, pdf.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf.
  • Accepted file types: jpg, gif, png, pdf.
  • *This is possible in most circumstances but cannot be guaranteed*
  • Collections and returns (chargeable each way) will be charged as follows: Under 30kg = £14.00, 30-95kg = £35.00, 96kg+ = £50.00 & double sized pallets (over 120cm long) = £95.00. These prices are plus VAT. If the machine is found to have a valid warranty fault the collection/delivery charges will be refunded. You are responsible for ensuring the goods are correctly packaged and secured for the return journey. Delivery of any damaged or badly packaged goods will be refused. The machine must be returned free of fuel and oil. Any machines collected MUST be easily accessible for the courier to collect. Having the machine inaccessible or poorly / not packaged may result in delays and additional charges.