Lumag Dealers

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01837 811741

Delivery

  • Lumag aim to deliver, next day, on orders to Mainland UK (excluding the Highlands, Islands and Grampian) placed before 3pm, subject to stock. The only products that fall outside of this service are the SSA range of Firewood Processors, BSW66 range of Sawmills and some of the VH series of Dumpers. Due to their size and weight they need to be sent through a pallet network, on a next working day service, which will have a cut-off point of 12pm for same day collection.

 

  • If a machine is needed for shipment direct to a customer, thus requiring PDI, please let us know as early as possible to prevent delays to dispatch. We will keep some machines checked, tested and ready to use but due to space constraints it is not possible to have everything ready to go. Please call us to check before promising a customer.

 

  • Lumag offer free delivery, to Mainland UK (excluding the Highlands, Islands and Grampian), on orders over £1,000.00 (exc VAT).

 

  • FREE delivery does not apply to items sent to split addresses.

 

  • The free delivery threshold for the Highlands, Islands, Grampian and Ireland (North and South) is £2,000.00 (exc VAT).

 

  • The above thresholds are subject to change without notice.

 

  • Delivery is chargeable on all orders below £1,000.00 (exc VAT). Full details of delivery charges can be found at lumagdealers.com. As a rough guide, the delivery charges to Mainland UK (excluding the Highlands and Islands and Grampian) are as follows:

 

  • 2kg or less (e.g. parts) £7.95 (exc VAT)
  • 2-20kg (e.g. large parts) £9.95 (exc VAT)
  • 21-36kg (e.g. Engine) £17.95 (exc VAT)
  • 37-75kg (e.g. Compactor) £29.95 (exc VAT)
  • 75kg + (e.g. Large Compactor) £49.95 (exc VAT)

 

  • Deliveries to the Highlands, Islands, Grampian and Ireland (North and South) will be double the above prices.

 

  • Lumag offer premium delivery services. As a rough guide, the delivery charges are as follows:

 

  • Delivery before 12:00 £14.00 (exc VAT)
  • Timed delivery between 10:00 and 16.00 £28.00 (exc VAT)
  • Saturday delivery between 09:00 and 13:00 £60.00 (exc VAT)

 

  • Failed deliveries, even in cases where the initial delivery cost was free, will be subject to a redelivery charge of £12.50 (exc VAT). Lumag recommends that the Dealer make a note of this on the Customer invoice to avoid dispute.

 

  • Deliveries to residential addresses are subject to a residential surcharge of £8.95 (exc VAT). This does not apply to parcels below 2kg.

 

  • Risk of loss and damage shall pass to the Dealer upon delivery.

 

  • Delivery commitments are entered into in good faith but without legal commitment. Lumag will not be liable for failure to deliver on any specified date. Time is not of the essence.

 

CHECKING AND SIGNING FOR DELIVERIES

 

  • Lumag will not accept claims for damages or shortages once the delivery has been signed for as checked and complete.

 

  • The delivery must be thoroughly checked by the Dealer to ensure that it is complete, correct and damage free. Any shortages or damage should be clearly documented on the driver’s consignment note with details of the shortage, damage or other discrepancy or the delivery should be refused.

 

  • Any shortages or damage must be reported to Lumag within 24 hours.

 

  • A failure on the part of the Dealer to report damage/defects within the above timescales shall release Lumag from any liability for the defects in question.

 

  • If shipping direct Lumag requires the Dealer to inform the Customer of their responsibility to examine the goods immediately and ensure that any shortages or damage are noted on the driver’s consignment note. Any shortages or damage must be reported to Lumag within 24 hours.  Lumag recommends that the Dealer make a note of this on the Customer invoice to avoid dispute.

 

  • Lumag shall be entitled, as it sees fit, to either remedy the shortages or damage that have been reported in due time or replace the delivered goods within an appropriate grace period granted by the Dealer.