Lumag Dealers

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Returns Policy

 Goods may only be returned at Lumag’s discretion. Such returns will be subject to the below handling charges.

Lumag will accept returns of parts and / or machines, within 14 days of purchase, provided that they are unused and in the original packaging.

Special order items and / or items which have been modified are non returnable.

Fitted / used parts and / or machines cannot be returned.

In the case of incorrectly or faulty supplied parts and/or machines by Lumag the goods will be collected without charge. In all other cases the carriage for returning an item will be paid by the Dealer and a handling charge applied.

Returned parts will be subject to a 30% handling charge.

Returned machines will be subject to a 15% handling charge.

Parts and/or machines that are returned in a resalable condition i.e. unused and in the original packaging will be credited in full, minus any applicable handling charge.

Parts and / or machines that are returned used, damaged, defaced or with bits missing may not be credited / credited in full and will be subject to a handling charge.

No credit will be given in respect of PDI charges.