Lumag Dealers

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Warranty T’s & C’s

Unless otherwise stated we offer a 1-2-3 warranty system (that’s 1 year for commercial, 2 years for domestic and 3 years for engines). In the case of manufacturing faults, material faults and failure which have occurred during in the warranty period, Lumag Distribution Limited agree to provide replacement parts and cover the cost of the agreed labour, associated with the repair. Any faults or damage caused by misuse, abuse neglect or general wear are not covered under the Warranty. The Warranty does not cover wearing parts such as belts, cables electrical components or soil engaging parts.

For the Warranty to be valid the machine must be serviced and maintained, as per the Servicing and Maintenance Schedule, by an authorised Lumag Dealer using genuine Lumag parts and consumables.

The machine will need to be returned to the Lumag Dealer, from whom you made the purchase, for any warranty work to be undertaken. In the event that they are unable to deal with warranty repairs the item will need to be returned to us at Unit 1-3 Hatchmoor Industrial Estate, Hatherleigh, Devon EX20 3LP for repair. For this reason, we strongly suggest that you keep the original packaging.

Lumag Distribution Limited will not be liable for any “downtime” on the machine. We do not offer any replacement machinery or compensation and we do not cover any transport or travel costs associated with a warranty claim.

Any replacement spare parts are covered by a 90-day replacement, part only, warranty. Therefore, no fitting costs will be covered outside of the warranty period.

To be valid, the Warranty must be registered with Lumag Distribution, by the owner, within 14 days of the purchase.

Please note that the Warranty is non-transferable.

Register your Warranty

Registering your Warranty is simple. All you need to do is complete a Warranty Registration Form

Making a Warranty Claim

Retail customers can make a Warranty claim by either returning your machine to the place of purchase or completing a Retail Warranty Claim Form. Please note that it is the owner’s responsibility to get the machine to the place of repair.

Lumag Dealers can make a warranty claim by completing a Dealer Warranty Claim Form.