Lumag Dealers

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Warranty T’s & C’s

  • Our policy is to sell parts and/or machines to trade Dealers who provide service back up and warranty.

 

  • The warranty period offered by Lumag varies from machine to machine and differs between Domestic and Commercial use.

 

  • As a general rule, Lumag offer 1 year for Commercial use, 2 years for Domestic and 3 years for engines. There are however exceptions. An example of this is the petrol Compactors which come with an extended 5 year Domestic /2 year Commercial warranty. Please refer to www.lumagdealers.com for full details of warranty periods.

 

  • In the case of manufacturing faults, material faults and failure which have occurred during the warranty period, Lumag agree to provide parts and cover the cost of the agreed labour, associated with the repair. It is the Customers responsibility to return the machine to the place of purchase.

 

  • Any faults or damage caused by misuse, abuse neglect, improper handling/storage or general wear are not covered under warranty.

 

  • Lumag’s warranty does not cover wearing parts such as belts, cables electrical components or soil engaging parts or the adjustment of belts, clutches and cables etc.

 

  • Lumag will cover the cost of labour, at a rate not exceeding £40.00 per hour (exc VAT), providing that the cost of labour and the time for repair has been agreed in advance in writing.

 

  • In certain circumstances Lumag will undertake warranty repairs on behalf of the Dealer. Prior to starting the repair, the nature and cause of the fault will be determined. We will advise if our findings differ from your Customer’s explanation of the fault. Where no fault is found or the failure is not covered by the Warranty the costs incurred i.e. collection, re-delivery, inspection and repair costs will be chargeable. It is the Dealer’s responsibility to ensure that Customers are informed of this. Lumag recommends that the Dealer to make a note of this on the Customer invoice to avoid dispute.

 

  • If the machine is being returned to Lumag for warranty repair and the claim is found to be valid Lumag will cover the cost of the collection and re-delivery.

 

  • Lumag will not be liable for any “down time” of the machine and do not offer any replacement machinery or compensation.

 

  • Any replacement spare parts are covered by a 90 day replacement part only warranty. Therefore, no fitting costs will be covered outside of the warranty period.

 

  • For the warranty to remain valid the machine must be serviced and maintained, as per the Servicing and Maintenance Schedule, using genuine Lumag parts and consumables.

 

  • The Dealer will need to complete the Warranty Registration Form, within 14 days of purchase, providing proof of purchase and a completed PDI Form. Lumag will contact the customer directly to confirm when the Warranty has been registered.

 

  • Lumag offer a 1% credit for each and every Warranty Registration Form, completed and returned with supporting documentation, within 14 days of purchase.

 

  • The warranty is non-transferable.

 

  • All warranty claims must be submitted online, or sent via email to chris@lumag-gb.co.uk, by completing a Warranty Claim Form.